Support.
Servicing the industry since 1987.
Manufacture backed Welfare and Generator experts.
Working in partnership with D&S Plant Services, Groundhog’s support team consists of specialist welfare engineers located conveniently near you, ensuring quick and efficient support whenever it’s needed.
OUR QUALITY AFTER-SALES CUSTOMER CARE & SUPPORT INCLUDES:
Whether you require assistance with maintenance, repairs, or upgrades, our dedicated professionals possess the expertise to address your requirements promptly.
We are dedicated to providing exceptional customer care and technical support that goes beyond your initial purchase, guaranteeing a fulfilling experience throughout the entire lifespan of your welfare accommodation unit.
Technical support, in particular, plays a key role in our maintaining a positive customer experience that is second to none.
Extensive genuine parts back up available with fast Nationwide despatch.
We stock a comprehensive range of genuine parts for both our mobile and static unit models, including a complete selection of in-house manufactured components, accessories, service kits, and consumables. For any parts-related enquiries, do not hesitate to contact our experienced and helpful parts team who are ready to address your request promptly, typically dispatching orders on a ‘next day’ basis, with the option to deliver to your depot or site in most instances.
Full UK & Ireland Service & Support from our dedicated Head Office team.
What sets Groundhog apart is our unwavering dedication to customer satisfaction. We understand that purchasing a welfare accommodation unit is a significant investment, and we’ll go above and beyond to ensure that our customers receive the support they need throughout the unit’s lifecycle. Everything from general enquiries to specific technical support with our skilled knowledgable team is a phone call away.
Extensive technical backup with unrivalled manuals & training documentation.
We offer a wide range of comprehensive technical documentation through online media, including troubleshooting guides, user manuals, and instructional videos. These resources are conveniently accessible through QR codes placed inside our welfare units. In case you need additional assistance, our on hand service professionals will provide online support to address your enquiries.
Maximise the efficient running of your welfare unit with specialised training courses at Groundhog’s manufacturing facility.
Whether you are a national organisation, an independent company, or an end-user, we pride ourselves on building close, constructive, long-term partnerships. Our training covers all aspects of safe use, servicing and maintenance, leading to greater on-site safety for your customers and prolonged longevity for your unit – saving you money. To enquire or book a training course, click on the link below
